FAQ

Help Me, Help You

Orders

How can I check my order status?

If you want to cancel or change an order please email info@laselvas.com within 24 hours after your purchase.

*Please note: Cancellation request that are received after your order is fulfilled, ready to ship or that have been shipped, are ineligible for cancellation

How do I change or cancel my order?

If you want to cancel or change an order please email info@laselvas.com within 24 hours after your purchase. Please note: Cancellation request that are received after your order is fulfilled, ready to ship or that have been shipped, are ineligible for cancellation


Shipping

Do you ship internationally?

At the moment, we only ship within the United States

How/When will my order be shipped?

Shipping will be via USPS Priority 2-3 day service or USPS Parcel 2-8 days between Monday and Wednesday within one week from the purchase date once order has been processed.

How can I track my orders?

All orders will come with a tracking number once shipped. If you did not receive one please feel free to contact us


Delivery

When do you deliver?

Delivery days/times vary so please feel free to contact us and we will work around your schedule


Pickup

Can I pickup my plant(s)?

Of course! Please feel free to come pick up your beautiful plants. Contact us at info@laselvas.com to arrange an appointment.


Returns

Can I return or exchange my items?

We do not offer returns or exchanges on live plants.

What happens if my plant(s) arrive damaged

Life can be unpredictable especially when you are a little fragile plant stuffed in a box being shipped across the states by strangers! As such, we have no control over how the boxes are handled via shipping nor are we responsible for any delays, damage, destruction or breakage after delivery has been made to carrier. Also, we can not be responsible for any damage that occurred during transportation: either temperature or mechanical. However, Las Selvas does offer a seven-day warrantee on plants that arrive with root-rot. To take advantage of this warranty, should your plant(s) arrive with root rot, you will need to submit a photo of the plant with root rot to us within 48 hours of delivery. Please email us at info@laselvas.com to send your notice or claims.

*Please Note: Shedding, Color-Changing, or Damaged Leaves are not included in this warranty.